Refund
Policy.
At ULIX.ai, we want you to be completely satisfied with Skudio. We offer a straightforward 14-day money-back guarantee for all new software license purchases.
Eligibility for a Refund
You are eligible for a full refund within 14 days of your initial purchase date if:
- The software does not function as advertised on your machine.
- There are technical issues with the validation of license keys or account tier.
- You have contacted our support team and we were unable to resolve your technical issue.
How to Request a Refund
To request a refund, please reply to your original purchase receipt email or contact our support team directly. Please include your License Key and a brief explanation of why the software did not meet your needs.
License Revocation
Upon processing a refund, your License Key and associated Hardware ID will be immediately revoked. The software will revert to Trial Mode, and you will no longer be able to utilize the premium export features.
Revocation prevents the hardware node from verifying the payload hash. Do not attempt to export existing un-synced data after a refund is processed, as it will be rejected by the validation server.